Frequently Asked Question
FAQ
Android V/S Android Auto
Android is operating system whereas Android Auto is an app by Google
- Android Music system – Yes
- Android Auto/ Carplay – No
- Android Music system – Yes
- Android Auto/CarPlay – No
- Android Music system – Yes
- Android Auto/Carplay – No
- Android Music system – Yes
- Android Auto/Carplay – No, in Android Auto/Carplay you need to connect your mobile phone with car music system via USB Cable to access limited mobile apps
7`` V/S 9`` Stereo
- 7-inch Models are universal I.e you need to buy fascia frame and coupler specific to you car
- 9-inch Models comes along with car-specific frame and coupler
- 9-inch Models look like company fitted Music System and enhance the interior look of your car
- 9-inch models are connected via coupler connectors (plug & play type), so warranty of your car will not void
                       Model Type |                  7″inch |              9″inch |
                         Frame |                  Not Included |            Car-specific Included |
                         Design |                  Universal – Fit in all cars |             Car-Specific Design |
                         Screen Size |                  7 inch |             9-10 inch |
                         Steering Wheel Controls Connectivity |                     No |             Yes |
                         GPS with Google Maps |                    Yes |             Yes |
                        Bluetooth & 2 USB Port |                     Yes |              Yes |
                        Android with PlayStore |                     Yes |              Yes |
Important Car Related
 No issue with car’s warranty as it comes with coupler connectors (i.e. plug and play type, no wire cutting)
Contact support team with your order details and reference image during installation. We will replace it with a compatible model.
If no model fits in your car, then you can return it.
Yes, steering wheels will connect & work with the system. Connectors will also come included with the system.
Coupler connector provides direct connectivity of the stereo with the car, so no wire cutting is done.
EMI & Payments
No Cost EMI, Credit & Credit Card, Standard EMI (Credit Card/Debit Card), Card Less EMI, Net Banking, Bank Transfer.
No, cash of delivery (COD) is not available.
Yes, Debit Card / Credit Card EMI is available.
To check the availability-
- Visit checkout page
- Proceed to make payment
- In EMI, select cards and enter your Credit/Debit card details
- If your Debit/Credit card is eligible, you see EMI AvailableÂ
- If your Debit/Credit card is not eligible, you see EMI unavailable -> Try other Debit/Credit Card or Make Full Payment
If there is issue in UPI payment, use a debit card, wallet, or net banking for payment.
The amount will be automatically refunded to your original payment method within 7 days. If you still face any issue contact our customer support.Â
Returns & Warranty
If there is any issue in the system on arrival, it will be replaced.
You can return it if the product does not fit in your car.
- If the product does not fit in your car;
- Product is damaged or dead on arrival;
You have to contact internation’s customer support within 10 days of delivery.
When the product does not fit in your car and we don’t have a compatible replacement for your car.
You have to contact Internation’s customer support within 10 days of delivery for a replacement/return.
To claim a warranty, you need to mail the issue along with the invoice and images/video of the problem on our contact no.Â
You will get the support mail in 24-48 hrs.
- Once your request is received,
- Our technical team will call you
- We will repair the product and send it back to you.
The procedure remains the same, but you have to pay for the parts that are replaced or repaired.
Delivery Related
After the order is dispatched, the support team will mail the tracking details.
In normal condition, we dispatch the products within 2 days of order (If not a pre-booking product)
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The customer needs to mail us with the invoice, images of damaged product, and video. We will pick up the damage and replace it with a new one.
You have to contact us within 10 days of delivery for a replacement.
Navigation Related
Yes, Google Maps online navigation comes pre-installed in the system.
Yes, you can use offline maps like, Google Maps offline map feature, Sygic maps, Navi-maps, or any other maps available on Playstore or available for Android devices.
You can use Google Maps offline map for free.
There are many apps available on Playstore that are free to use.
Others
You can connect the internet in the system via Wifi, Mobile hotspot,or wifi dongle.
No, Our Products Available Online Only On internation, amazon.in, and Automobile18
Yes, Please Read the Product Specifications & Features Carefully for Compatibility.
Yes, Please Read the Product Specifications & Features Carefully for Compatibility.
It depends upon the car. If it does not work, then you need to buy a camera connector separately for your car.
It depends upon the car. In some cars, it works.
If not, then you need to buy a separate connector. We don’t recommend it, as Ateen Android Stereo comes with 2 USB ports. Those can be accessed from the Car Glove Box.
