- In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below-mentioned channels:
★ Filling Customer Support Form or Sending an email at Sachin@ateenindia.com
★ Upon receiving your complaint, we shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will process your request for a replacement. However, in the event of frivolous and baseless complaints or if the product is out of warranty, we reserve the right to reject the service request.
★ Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If you observe that the package is damaged or tampered with, request you to refuse to accept delivery and inform us at the earliest. The return process of the product may be restricted by us depending on the nature and category of the product. In order to return any products sold through the Website, you are required to comply with the below-mentioned conditions
★ Please notify us of receipt of a damaged/ defective product/service within 48-hours of delivery to you. If you will be unable to do so within 48-hours, we shall not be held liable for the failure to replace the order; Products should be unused;
★ We will arrange pick-up of the damaged/defective product through our own logistics partner. In the event we are unable to do so due to the non-serviceable service location of our partner logistics companies, we will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with us.
★ Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.; Customer is required to delete/logout all the personal accounts. Company will not be liable for any issue arise if customer forget to delete such things.
★ We will not consider any Cancellation/Refund once the product gets ordered.
★ It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
★ The returned products are subject to verification and checks by Internation.in in order to determine the legitimacy of the complaint/ return.
★ In case of any manufacturing defect in the returned product, the product will be repaired by our service team & then we will send it to you. Only in case, the product is not repairable, we will provide you a free replacement (within the warranty period only) or if in case of the same model is not available, then we will provide another model of similar value as the replacement. The new warranty period applicable to the replacement product shall be the remaining warranty period from the date of invoice of the originally purchased product.
Our endeavor is to provide the best customer service every time you shop with us, however, please do not lose your faith in us if you receive a product and do not like the model function You can initiate a replacement request within 48 working hrs of the product delivery.
All returns after delivery are refunded in the form of only “Replacement”
Refund is applicable only if the product is not fitting in your car and we don’t have any similar/suitable model for your car.
- If product delivered is in damaged condition – Free Replacement
- Defective/Non Working/Dead on Arrival – Free Replacement
- Product Not Fitting in Car – Replacement or Refund (We Refund only if we don’t have replacement)
- Received wrong product – Free Replacement
- Immediately contact us