🚗 General Questions

What is Internation.in?

Internation.in is your one-stop destination for high-quality automotive accessories, lithium battery products, EV chargers, electric scooters, and more. We’re constantly expanding our product line to bring the latest in energy and mobility tech to your doorstep.

Where are you located? Do you ship across India?

Yes, we are based in India and offer shipping services across the country. Delivery timelines may vary depending on your location and product availability.

Are your products genuine and warranty-backed?

A: Absolutely. We source products from trusted manufacturers and suppliers. Most products come with a manufacturer's warranty, which will be specified on the product page.

🎧 Product Information

What operating system do the stereos run on?

Our car stereos run on the latest versions of Android, optimized for automotive use. This allows installation of apps like Google Maps, YouTube, Spotify, and more.

What is the difference between Android and Android Auto/CarPlay?

Android is an operating system, while Android Auto/CarPlay are apps by Google and Apple, respectively. Our Android Music Systems allow you to download apps like YouTube, Gaana, and Sygic Maps directly, whereas Android Auto/CarPlay require a smartphone connection and offer limited app access.

How much RAM and storage do the systems offer?

Depending on the model, options range from 1GB to 8GB RAM and 16GB to 256GB internal storage, ensuring smooth multitasking and app performance.

Do the stereos support 4G SIM cards or only Wi-Fi?

Some models come with 4G SIM support, allowing you to stay connected without using your phone’s hotspot. Others work with Wi-Fi or mobile tethering.

What screen resolution do your units offer?

We offer HD and Full HD touchscreens ranging from 1024x600 to 1280x720 pixels 2K-4K, providing sharp and responsive displays.

Are these stereos compatible with reverse or 360-degree cameras?

Yes, most models support rear-view cameras and select models are compatible with 360-degree camera input.

 

Do you provide dual-zone or split-screen functionality?

Yes, many Android stereo models support split-screen multitasking so you can use navigation and music apps simultaneously.

Can I connect external devices like dash cams or USB drives?

Absolutely! USB ports allow connection to flash drives, and some models support dash cam input through USB or dedicated AV-in ports.

Does it support steering wheel controls out of the box?

Yes, plug-and-play harnesses and software integration enable full use of your steering wheel buttons for volume, calls, and track changes.

How do software updates work?

Updates can be installed over Wi-Fi or USB, depending on the device model. We recommend checking periodically for firmware or app updates to ensure best performance.

Is there a built-in microphone or do I need an external one?

Most units come with a built-in mic, but we also include an external mic in the package for better call clarity in noisy environments.

May i get different options available for my car infotainment system?

Yes, several options are available for enhancing or replacing your car's infotainment system.

We offer a wide range of models to suit every vehicle and need — including7" 9", 10", 10.33", and 11.7" displays, Diamond 2K, Gemstone, Universal Tesla-style, and specific car Tesla-style units. We also provide OEM-style head units for select vehicles to ensure perfect fit and factory-like integration.

🚗 Compatibility & Installation

How do I know which stereo model fits my car?

Use our car compatibility tool or contact our support team with your car make, model, and year. We'll recommend the best-fit unit and necessary accessories.

Is professional installation required?

We recommend professional installation, especially for car-specific or Tesla-style models, to ensure proper fit, wiring, and performance.

 

Do your stereos support factory features like reverse camera or parking sensors?

Yes, most models support integration with factory reverse cameras, parking sensors, and steering wheel controls when installed correctly.

 

Will I need extra wiring or accessories for installation?

Some cars may require an additional fascia frame, coupler, or CANBUS decoder, which we can provide based on your vehicle details.

Can I install the unit myself at home?

Yes, if you're experienced with car electronics. Our plug-and-play models with coupler connectors are DIY-friendly, but we still suggest expert help for Tesla or OEM units.

Do I need to modify my dashboard to fit the stereo?

No. Our car-specific models are designed to fit seamlessly without any cutting or dashboard modifications.

Can I keep my existing car audio system or amplifier with this stereo?

Yes, our systems are compatible with most OEM amplifiers and speaker systems. Let us know your setup so we can confirm.

What happens if the stereo doesn't fit after delivery?

We offer support for replacement or return if the unit does not fit as expected. Just contact us with photos and your order number.

Will installing this system void my car's warranty?

No, our systems come with coupler connectors (plug-and-play), ensuring no wire cutting and preserving your car's warranty.

💳 Payment & EMI Options

Do you offer No Cost EMI?

Yes, we offer No Cost EMI on select cards through Razorpay and PayU. EMI options are shown at checkout based on your card eligibility.

 

Which cards are eligible for EMI?

Most major credit cards (Visa, MasterCard, American Express) and some debit cards support EMI. Eligibility depends on your bank.

 

Can I use UPI for payment?

Yes, we support UPI payments via Razorpay and PayU. It's fast, secure, and instant.

 

What are Cardless EMI options?

Cardless EMI allows you to pay in installments without a credit card, using services like ZestMoney or LazyPay (availability depends on approval).

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

Is Cash on Delivery (COD) available?

No, we currently do not offer Cash on Delivery. All payments must be made online.

Will I get an invoice after payment?

Yes, a digital invoice is sent to your email after the order is successfully placed.

 

Can I split payment across two methods?

Currently, payments must be completed using one method at checkout. We do not support split payments.

What should I do if my payment fails?

If your payment fails, try another method or contact our support team. If money was deducted, it will be auto-refunded within 5–7 days.

🔄 Returns, Warranty & Support

What is your return policy?

We accept returns if the product is damaged, defective, or doesn't fit your car. Contact our support team within 7–10 days of delivery with proof.

Do you offer product replacement instead of refund?

Yes, we prioritize replacement with a compatible product if available. If not, a refund is processed.

How long is the warranty period?

Warranty typically ranges from 6 to 12 months depending on the product you can also expend. Please refer to your invoice or product page for specific terms.

 

What is covered under warranty?

The warranty covers manufacturing defects, software malfunctions, or hardware issues not caused by misuse or external damage.

How do I raise a warranty claim?

Email us with your order number, issue description, and photos/videos. Our technical team will guide you through the next steps.

 

Is shipping covered for returns or warranty claims?

Yes, we arrange reverse pickup for valid return or warranty cases within the eligible period.

 

What if my product develops an issue after the warranty period?

We still offer paid repair services and spare parts support after warranty expiration.

 

Do you offer installation support after purchase?

Yes, we provide guidance through call, video, or online chat. You can also visit our installation partner network (if available in your city).

How quickly will support respond to my issue?

Our support team typically responds within 24–48 business hours via email, live chat, or phone.

🚚 Shipping & Delivery

How long does it take to ship my order?

Most orders are processed within 1–2 business days. Shipping time depends on your location but typically ranges from 3–7 business days.

 

How can I track my shipment?

Once your order is dispatched, a tracking link will be sent to your registered email and phone number via SMS or WhatsApp.

Do you offer express or same-day delivery?

Currently, we offer standard shipping. Express delivery options may be available in select cities—contact support to confirm availability.

 

What happens if I miss my delivery?

The courier will attempt delivery again. If you miss multiple attempts, the package may be returned to us and require re-shipping at your cost.

 

Do you ship to all states and regions in India?

Yes, we deliver pan-India through our trusted courier partners. Remote locations may take additional time.

 

Is international shipping available?

Yes we shipped everywhere but the shipping charges will be added 

 

 

Will I be charged for shipping?

We offer free shipping on most products. Any additional shipping charges (if applicable) will be shown at checkout.

 

 

What should I do if my package is delayed?

Check the tracking link for updates. If it shows no movement for over 48 hours, contact our customer support for assistance.

My package arrived damaged. What should I do?

Please take clear photos and a video of the package and product, and contact our support within 24–48 hours for a replacement or refund process.